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Frequently Asked Questions

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Q. How should we care for our ASFOUR Crystal products?
A.

ASFOUR Crystal products are characterized by their brilliance and lifetime luminosity.

ASFOUR Crystal is designed to withstand the harshest of environmental exposures; however, an occasional polish is necessary to maintain the beauty and shine of thecrystal.

ASFOUR Crystal pieces should be polished with a soft cloth and, if soiled, can be washed with lukewarm water containing a weak washing product then dried and polished with a soft cloth. Avoid heavy contact with spray detergents, hairspray, perfumes, etc. in order to protect the surface of the crystal. It is recommended to wear a cotton glove when handling the crystal to avoid leaving any fingerprints on the surface.

It is also important to avoid dropping or knocking ASFOUR Crystal objects as they are quite fragile. Additionally, when cleaning your ASFOUR Crystal chandelier, use a dry or slightly damp cloth. Do not use any cleaning solutions that contain alcohol or ammonia for this may destroy the protective finish of the chandelier and cause it to tarnish.

Q. How do you ensure the safe delivery of my ASFOUR Crystal products? And what happens if my purchased items are damaged during transportation?
A. ASFOUR Crystal products are fragile and are treated as such throughout every phase of production, showcasing, packaging, transportation and delivery. Moreover, all items are carefully and thoroughly checked before they leave our factories and are made available for the public, and our packing is specially designed to protect its content under the most difficult transportation conditions. We do, however, understand that due to the fragile nature of our products, damages may occur during transportation and we at ASFOUR Crystal take full responsibility for any damage that may occur to the products you purchased until they are loaded on vessels, planes or trucks arranged by you for delivery. From this phase, damage occurrence will be the responsibility of the client.
Q. Is there a minimum to any purchasing order made to ASFOUR Crystal?
A.

Local purchases made at ASFOUR Crystal showrooms are not subject to any minimum; you can purchase any number of pieces you desire.
Exports, however, abide by minimum purchase orders, depending on the product and based on the agreement reached with the ASFOUR Crystal contact person you deal with.

 

Q. What are the conditions I need to meet to become an authorized ASFOUR Crystal agent?
A.

In order for you to qualify as an authorized ASFOUR Crystal agent, you have to meet certain criteria that include specific standards to the financial position of your company,
as well as its history and global / regional / local reputation. If, however, there is an existing agent in your country,
your application for being an agent will be revoked and you thus qualify to become a distributor.

 

Q. Do you get all the raw materials needed for ASFOUR Crystal from Egypt?
A.

At ASFOUR Crystal, we only use the best quality raw materials for our products, which we either acquire locally or import, depending on availability and quality.

 

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