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Frequently Asked Questions

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Q. How can I make an order of ASFOUR Crystal parts?
A.

The procedure is very simple:

1. Select the items you need then send us your order by e-mail or fax
2. We will estimate an initial quotation, delivery time and estimated freight charges (if needed) and send this information to you within a few days
3. Review and confirm the data we send you
4. After your confirmation, wire transfer the order value and send us a copy of the T/T (Telegraph Transfer)
5. Upon receiving the remittance, we will ship the order to you immediately

Q. What days of the week are ASFOUR Crystal offices closed?
A. Friday is our weekend holiday, and we are also closed during some national and public holidays.
Q. What are ASFOUR Crystal’s office working hours?
A.

Daily (except Fridays and national and public holidays) from 7:30 am to 3:30 pm CLT
(Cairo Local Time). Cairo Local Time = GMT + 2:00 (Standard Time).

Q. How can I differentiate between a ASFOUR Crystal and any other crystal?
A.

Original ASFOUR Crystals are engraved with the ASFOUR emblem.
Having that emblem on your crystal means that it will remain as luminous as the day you acquired it and for decades to come.

ASFOUR Crystal always gives a dazzling rainbow reflection when exposed to the light, and you can easily tell one apart from any other crystal with the efficiency and precision of the crystal’s cuts. Moreover, every ASFOUR crystal is a masterpiece, packed and delivered in original ASFOUR Crystal packaging.

Q. Does ASFOUR Crystal produce special designs for crystal parts?
A.

ASFOUR Crystal factories produce a large variety of crystal part designs to choose from.
Specific parts cannot be specially made, however, if these crystal parts are needed for a chandelier or lighting fixture,
our design team is available to customize a design that complements your vicinity and that perfectly matches your taste.

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