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Frequently Asked Questions

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Q. How fragile/ durable are ASFOUR Crys-Tile tiles?
A.

ASFOUR Crys-Tile tiles are similar to ceramic. Once installed, they are very durable and nonporous,
making them resistant to chemicals, staining and external factors.

Q. How can I settle my invoice?
A.

Your invoice can be settled in one of the two following ways:

1. Through a Letter of Credit (L/C)
2. Through Letter of Guarantee (L/G)

Q. How are ASFOUR Crystal chandeliers assembled?
A.

Crystal fixtures cannot be shipped assembled because this could lead to significant damage to the body and crystals during shipping.
Therefore, simple instructions and an installation booklet are included in your package that guide with the assembling task.

Most chandeliers require a simple body assembly along with the hanging of the crystals, which are packaged inside separate boxes,
ready for use. ASFOUR Crystal will not be held responsible for any damage caused due to improper installation of our lighting fixtures by individuals; therefore,
we strongly recommend the installation process is done by professional electricians only.

Q. Can ASFOUR Crystal customize a special chandelier design for me?
A.

ASFOUR Crystal provides custom-made designs to clients through a team of talented designers and dedicated innovators.
Together, you and our team can create a customized chandelier that complements your vicinity and that perfectly matches your taste.

Q. How can I clean my ASFOUR Crys-Tile tiles?
A. Clean your ASFOUR Crys-Tile surface using a product such as Windex, or a multipurpose liquid detergent mixed with water, or simply use vinegar mixed with water.

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